As mentioned in our last update, Online eBilling is
operational but we are in a redundant failover mode, operating on backup
infrastructure.
We continue to investigate and troubleshoot hardware,
software and services, and to build our best path to a restoration of
fully-redundant operating mode. This means we need to get our primary
infrastructure back online as soon as possible. To do this, we will need to
enact an emergency maintenance window beginning shortly after 5 p.m.
We do not yet know how long that maintenance interval
will last, but we anticipate less than 20 minutes. It will require downtime,
during which the eBilling sites cannot be accessed. Rest assured we'll be
operating as rapidly as possible to bring the infrastructure up, test, and
carry live traffic. If our tests fail we will quickly revert back to the same
backup infrastructure we're currently utilizing.
We will send out another notice when this operation has
been completed.
