AVR's Network Service Provider

Dear Customer,

One of AVR's network service providers (Comcast) is having trouble today. Due to the redundancy built into the AVR Online platform, we are largely unaffected by this. However, particular components may be affected intermittently. For example, earlier this morning the automated retrieval of pack files was delayed. Most importantly, the ability of your customers to view account information and make payments Online continues uninterrupted thanks to our redundant multi-provider platform.

Please let us know of any questions.

Sincerely,

AVR

Online Brokers Coming Back Up

Dear Valued Customer,

The website brokers are in the process of coming back up or are already back up and running. Sorry for the inconvenience. Please let me know if you need anything else

Thank you in advance for your patience

Sincerely,

IT Department

Online Brokers

Dear Valued Customer,

We are currently experiencing technical difficulties with online broker server. We do not currently have an eta. We are working diligently to resolve the problem as quickly as possible. We’ll keep you advised on the status of the resolution of this issue.

I will also be posting this to the AVR Blog, you can always stay posted as to what is happening here at AVR.

Thank you in advance for your patience

Sincerely,

IT Department

FTP Down

Dear Valued Customer,

We are currently experiencing technical difficulties with the FTP Server. We do not currently have an eta. We are working diligently to resolve the problem as quickly as possible. We’ll keep you advised on the status of the resolution of this issue.

I will also be posting this to the AVR Blog, you can always stay posted as to what is happening here at AVR.

Thank you in advance for your patience

Sincerely,

IT Department

Intermittent credit card errors nation-wide

Dear AVR Customer,

AVR was observing intermittent credit card errors upstream from us this morning from approximately 6:50 a.m. to 8:18 a.m. This is NOT an AVR problem directly, and based on its characteristics we believe we have identified how far "upstream" the issue is.

Many card authorizations were working fine the whole time, but we also saw a large increase in the types of errors that indicate that either Global Payments (a major card processor) or an actual, major card-issuing bank, was having trouble.

Our upstream direct processor is also investigating and has informed us that Global Payments is indeed having some intermittent problems but they do appear to be fixed as of 8:18 a.m. We are monitoring that.

Again, since this is not a direct AVR-related problem we are monitoring and are told that the processing networks are handling it rapidly.

As of 8:18 a.m. the intermittent errors have ceased.

Please let us know of any questions.

Sincerely,

AVR

Website is back up

Thank you for your patience as we worked diligently getting the websites back up and running. Sorry for the inconvenience. As of right now everything is up and running.

Sincerely,

IT/Online Department