Intermittent credit card errors nation-wide

Dear AVR Customer,

AVR was observing intermittent credit card errors upstream from us this morning from approximately 6:50 a.m. to 8:18 a.m. This is NOT an AVR problem directly, and based on its characteristics we believe we have identified how far "upstream" the issue is.

Many card authorizations were working fine the whole time, but we also saw a large increase in the types of errors that indicate that either Global Payments (a major card processor) or an actual, major card-issuing bank, was having trouble.

Our upstream direct processor is also investigating and has informed us that Global Payments is indeed having some intermittent problems but they do appear to be fixed as of 8:18 a.m. We are monitoring that.

Again, since this is not a direct AVR-related problem we are monitoring and are told that the processing networks are handling it rapidly.

As of 8:18 a.m. the intermittent errors have ceased.

Please let us know of any questions.

Sincerely,

AVR

Website is back up

Thank you for your patience as we worked diligently getting the websites back up and running. Sorry for the inconvenience. As of right now everything is up and running.

Sincerely,

IT/Online Department

Technical Difficulties

We are experiencing traffic-related issues on our web infrastructure. We have moved quickly to mitigate and respond, and this mitigation is almost complete. We anticipate sites being resumed within the next 10 minutes.

Websites Down

We are currently experiencing technical difficulties with our online server.

As of right now we do not have an eta on the situation at hand but we are working diligently to get this issue fixed.

We’ll keep you advised on the status of the resolution of this issue.

I will also be sending this in an email

Thank you in advance for your patience

Sincerely,

Online/IT Department