Recurring Infrastructure Maintenance

Dear customer,

Between 10:00-12:00 P.M. CST on the third Tuesday of each month, AVR will be performing recurring infrastructure maintenance and windows updates. This planned maintenance will affect the uOnline online systems and the Cloud systems temporarily, causing minimal amount of downtime. However as with any maintenance operation, there is an increased risk of complication. We have staff on-hand to assist and are prepared with contingency plans should the operation not succeed transparently as planned.

We apologize for any inconvenience that this may cause and we appreciate your continued partnership with AVR.

Please let us know of any questions, and thank you for the opportunity to serve you.

Sincerely,

AVR Inc.

Intermittent FTP Issues

Dear Valued Customer,

AVR is currently experiencing intermittent issues with one of our service providers causing the FTP to go up and down. You may experience these issues when trying to send files over to AVR.

ETA: 11:30

All Systems Restored, Fully Operational

All primary infrastructure has been reactivated, with full redundancy
back in place. No further downtime was required to reactivate the
remaining elements. Thank you for your patience.

Emergency Maintenance Window

As mentioned in our last update, Online eBilling is operational but we are in a redundant failover mode, operating on backup infrastructure.

We continue to investigate and troubleshoot hardware, software and services, and to build our best path to a restoration of fully-redundant operating mode. This means we need to get our primary infrastructure back online as soon as possible. To do this, we will need to enact an emergency maintenance window beginning shortly after 5 p.m.

We do not yet know how long that maintenance interval will last, but we anticipate less than 20 minutes. It will require downtime, during which the eBilling sites cannot be accessed. Rest assured we'll be operating as rapidly as possible to bring the infrastructure up, test, and carry live traffic. If our tests fail we will quickly revert back to the same backup infrastructure we're currently utilizing.

We will send out another notice when this operation has been completed.

Online Services Restored

Dear Valued Customer,

Service has been restored, but we are running in a redundant failover mode, which means that while all sites are functioning, we are on a heightened state of alert. We are continuing to troubleshoot and to exercise cautious use of backup resources.

We will update you as further information is available, but again, for now Online eBilling sites are operational.

Sincerely,

IT Department

Online Brokers Down

Dear Valued Customer,

We are currently experiencing technical difficulties with online broker server. We do not currently have an eta. We are working diligently to resolve the problem as quickly as possible. We’ll keep you advised on the status of the resolution of this issue.

Thank you in advance for your patience.

Sincerely,

IT Department

Online infrastructure maintenance Done

Dear AVR Clients

Between 9:00-11:00 P.M. CST on Sunday , June  23^rd, 2013, AVR has performed Maintenance to the Online infrastructure. All Online seems to be up and running.

Please let us know of any questions, and thank you for the opportunity to serve you.

Sincerely,

AVR

Online infrastructure maintenance

Dear AVR Clients

Between 9:00-11:00 P.M. CST on Sunday , June  23^rd, 2013, AVR will be performing Online infrastructure maintenance. This planned maintenance may temporarily affect the customers site or cause minimal downtime as well as anyone who has to remote in on the weekend. However, as with any maintenance operation, there is an increased risk of complication. We have staff on-hand to assist and are prepared with contingency plans should the operation not succeed transparently as planned.

Please let us know of any questions, and thank you for the opportunity to serve you.

Sincerely,

AVR

Notice of Maintenance

Notice of Maintenance

Notification of AVR Maintenance:	April 09, 2013
Description:	AVR will be testing our alternative energy solution to be prepared and respond immediately for any unscheduled power outage, thus limiting any system down time.
Date and Time of Maintenance:	April 10, 2013 from 7:30 am to 9:30 am
Locations Affected:	All of AVR online Clients
Impact:	Should not be any impact to our Clients, if there is an issue AVR will immediately cease testing and return to normal power and regular operating systems.
Contact:	If you have any questions regarding this notification, please contact any of our Client Support or Online representatives at 713-523-1623, or you can check the eBill status and we will post the results and conclusion of our alternative power test.