Tuesday, June 14, 2011

RESOLVED: All sites ONLINE and functioning normally

We believe we have mitigated all problems and all sites are now functioning normally. We will continue to monitor, of course, and we thank you again for your patience.

ISSUE: Intermittent Issues

We apologize for the interruptions to service--we are experiencing intermittent load issues again on the web frontend, and are pursuing intensely.

RESOLVED: All sites ONLINE and functioning normally

All sites are LIVE and functioning. Many sites were up much sooner but the few remaining sites are now LIVE, and our mitigation of the heavy frontend load is also complete. We thank you for your patience.

UPDATE: Maintenance Continuing

We are now experiencing a very heavy load on our web frontend which is causing timeouts for many sites. We are mitigating ASAP.

UPDATE: Scheduled Maintenance Almost Finished

Most sites have loaded, and we have found a way to restore service to sites individually. Therefore, many sites are loaded AND live (resumed). A few sites remain, ETA is 20 minutes for the few remaining sites that still loading. All others are LIVE.

UPDATE: Maintenance Continuing

Scheduled maintenance is taking longer than hoped. Many sites are DONE but we cannot restore until all sites have loaded. Some sites are taking longer to load but good progress is being made. We do not have an ETA as of yet but hope to restore service within 30 minutes.

SCHEDULED SYSTEM MAINTENANCE Today 7:00 - 8:00 a.m.

Sites will be down for up to one hour for scheduled upgrades. We are working quickly to complete the maintenance and resume site operation.

Tuesday, June 7, 2011

RESOLVED: All Sites Resumed

All sites have been restored following the broad power outage. Thank you for your patience.

UPDATE: Power Has Been Restored

Power has been restored by CenterPoint and we are bringing systems up. ETA is approximately 20 minutes.

ISSUE: Wide Power Outage, Sites Down

All systems are down due to a major power outage at CenterPoint. CenterPoint is investigating diligently, but the outage has affected at least 60 businesses. We have no ETA from CenterPoint at this time.