Online Broker Update

Dear AVR Customers,

Online service is restored, though we are still working on issues with our network connectivity. The built-in redundancy that we do have has stabilized and the issues with our network border equipment are mitigated for now, and so sites are running, allowing us to continue our backend troubleshooting work without additional downtime. If this changes, we will notify you. Thank you, again, for your patience.

Online Brokers Down

Dear Valued Customer,

We are currently experiencing technical difficulties with online broker server. We do not currently have an eta. We are working diligently to resolve the problem as quickly as possible. We’ll keep you advised on the status of the resolution of this issue.

Thank you in advance for your patience.

Sincerely,

IT Department

Online Intermittent Issues

Dear Valued Customer,

We experienced some slow internet connection with one of our service providers this morning. As of right now everything is back up and is running fine. Some of your online customers may have received and error while trying to submit a payment, you will be notified if any errors are to come up about payments that did not make it. If you have any questions please don’t hesitate to ask.

I will also be posting this to the AVR Blog; you can always stay posted as to what is happening here at AVR.

Thank you in advance for your patience

Sincerely,

IT Department

New to the Online World with AVR

We have an additional feature to the Online Bills that are emailed to your customers, we now have the capability to attach an insert. If you would like to know more on this give us a call.

Announcing new Automated EFT Reports

Dear AVR Customers,

AVR is pleased to announce an important new feature--one which we've been building for several months and you have asked for in Online Users Group meetings. This feature applies to all AVR customers who utilize EFT (ACH) processing with our partner processor, TTech.

The AVR Cloud Service Oriented Data Access system, dubbed "SODA," now actively and automatically monitors all TTech returned transactions, as well as rejected transactions, 24x7x365. Upon detecting new transactions from any of your merchants, the system will build a report and email a notification to you.

This new email notification will begin on TUESDAY, FEBRUARY 19. You will only receive the email when the system detects new transactions for your merchant(s).

This emailed notification will contain a summary of the newly-detected transaction returns/rejects, summarizing the FAILED transactions as well as the "NOC" (Notification of Change) transactions.

REMEMBER: NOC transactions represent transactions that DID succeed. The funds WERE transferred. But, with NOC's you are being notified by the bank that fields in your system (usually the routing number or the bank account number) are in need of an update. Be sure that you do NOT treat NOC transactions as if they are failed payments.

We use a red highlight to emphasize the transactions that FAILED--funds were not transferred, you have not received the money, and the bill payer should be contacted, UB payment should be un-posted, etc., according to your policies.

On the summary email, you will have two links: "view" and "download."

By clicking "view," you will be taken to a web-based full detail report that shows the relevant details of each transaction, including the uVision account number. And, again, the FAILED transactions will be highlighted in red, whereas the NOC transactions will be plain.

By clicking "download," you will be prompted (in a web browser) to download an XML file, which you can view in Microsoft Excel as a spreadsheet. To do so:

1) Choose a download location as prompted (such as your computer's desktop).

2) Click "save" to save the file.

3) Open Microsoft Excel (2010 or later).

4) In Excel, select File -> Open or press ctrl-O.

5) Locate the XML file on your desktop.

6) Click "open."

NOTE: Excel may prompt you for whether you wish to open the file "as an XML table." If so, just answer "yes" or "OK" (just accept the defaulted options).

The transactions should now be viewable in Excel, where you can manipulate them as you please.

You can also find a "download" link on the view report as well, in the upper right-hand corner of the report in your web browser.

This important new feature and automated service should greatly benefit your EFT (ACH and eCheck) processing, giving you timely and detailed information about payments that have been returned or rejected (or NOC notified), without the need to manually research them at TTech. Please let us know of any questions or feedback!

Sincerely,

AVR