AVR is experiencing intermittent service degradation with
the processing of credit cards due to Hurricane Sandy and its affects on the
northeast.
While AVR services are generally hosted in Houston and
Chicago, a primary credit card processing network data center we utilize is
located on Long Island, NY. As you are aware, the storm has caused massive
damage to the whole region. Thankfully, processing is UP and RUNNING.
The data center there has been on backup power since
yesterday at 2 p.m.
CDT in anticipation of the storm. However, the complexity
of the data center's regional partners and the size of the storm mean that
degradation can still occur (and has occurred), particularly when automatic
failovers take a minute or two to transition.
As of 11:50 a.m. CDT, credit card processing services are
stable and are performing acceptably, and most processing has been running all
morning.
But we are at a heightened alert state and realize that
unpredictable and intermittent interruptions may occur, perhaps even for days
as the storm damage is addressed.
Please watch ebillstatus.com for updates, but be advised
that we will generally not be posting unless the situation changes
significantly.
